As an event planner, you know that building strong and long-lasting relationships with your clients is essential to the success of your business. At SOIR Events, we understand that the smallest details can make all the difference in keeping clients attached to our company. Here are some tips and tricks we use to increase customer retention and boost references.
Be Responsive
Responsive and nurturing communication is the key to luxury. The moment a client sends us an inquiry, we ensure that they receive feedback immediately. We also maintain clear communication with our suppliers to ensure that we are always up-to-date with their offers and can provide the best service to our clients.
Provide Detailed Feedback
We believe that feedback is the key to improving our services. We make sure to send feedback in writing, highlighting both our strengths and areas for improvement. This data helps us make constructive changes and continually improve our service.
Be Transparent
We believe in transparent offers and cost estimates. We avoid hidden costs in luxury event management and make sure to mention all extra costs that could arise during the event. While we may be more expensive at first glance, our clients know that they can trust us to be professional and honest.
Treat Every Client as an Individual
Every client and company is unique, and we believe in creating custom-made, creative ideas for every event tailored to our client’s preferences. We understand that it may be extra work for us, but our goal is to provide the latest trends adapted to our clients’ needs.
Share Your Knowledge and Ideas
We believe that sharing is caring. We connect with people in our industry to exchange knowledge, ideas, and contacts. We don’t see other companies as competition, but rather as colleagues who can provide fresh ideas and help us meet new trends.
Understand Your Client
To meet and exceed our clients’ expectations, we always try to learn more about their business. This helps us provide the service and experience they need and create their dream event in every aspect.
At SOIR Events, we understand that building lasting relationships with clients takes time and effort, but it’s well worth it. Effective communication, exceptional service, and going above and beyond to meet our clients’ needs are essential to our success. If you want to learn more about how to build strong and lasting relationships with your clients, sign up for our newsletter.